This privacy policy explains how Masterworks Coaching Group Inc. (“Masterworks”) uses the personal data we collect from you when you use our website or engage with our services. This policy applies to all individuals whose personal information we collect or process, including clients, website visitors, and contacts, located in Canada and the United States.

This Privacy Policy is consistent with the requirements of British Columbia’s Personal Information Protection Act (PIPA) and, where applicable to interprovincial and cross-border activities, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

What Information Do We Collect and How?

We collect personal information from you in the following ways:

• When you subscribe to our newsletter, fill out a form, or register on our website
• When you engage with our services or request information about our programs
• When you contact us directly by email, phone, or through our website
• From publicly available sources, such as professional websites, directories, and published contact information, where permitted under applicable law

When registering or purchasing on any of our websites, you may be asked to enter your name, email address, mailing address, and/or phone number. Payment transactions are processed securely through Shopify, which maintains its own privacy policy and PCI DSS-compliant payment infrastructure. Masterworks Coaching Group Inc. does not store your payment card information directly.

You may visit our site anonymously.

What Do We Use Your Information For?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience and better respond to your individual needs
• To improve our website based on the information and feedback we receive from you
• To improve customer service and respond to your requests and support needs
• To process transactions
• To fulfill statutory or contractual requirements
• To administer a promotion, contest, or other site feature
• To send marketing, promotional, and program-related communications, in accordance with Canada’s Anti-Spam Legislation (CASL)

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Legal Basis for Processing

The legal bases we rely on for processing your personal information include:

• Your consent
• Our legitimate interests in promoting our programs and services to relevant contacts
• Compliance with a legal obligation
• Performance of a contract or pre-contractual steps at your request

Email and Marketing Communications

Masterworks Coaching Group Inc. sends marketing and promotional communications in compliance with Canada’s Anti-Spam Legislation (CASL). We do so on the following bases:

• Express consent — where you have opted in to receive communications from us directly, such as through a form on our website or at an event.
• Implied consent — publicly available contact information — where your contact information (such as a business email address) has been conspicuously published in a public directory, professional profile, or business website without an indication that you do not wish to receive unsolicited messages, and where our communications are relevant to your business role or professional activities. This is a recognized form of implied consent under CASL s.10(9)(b).
• Implied consent — existing business relationship — where you have previously purchased from, contracted with, or inquired about our services within the timeframes permitted under CASL.

Every marketing communication we send will clearly identify Masterworks Coaching Group Inc. as the sender, include our contact information, and provide a simple, no-cost mechanism to unsubscribe at any time. Once you unsubscribe, we will honour that request within 10 business days and will not contact you again for marketing purposes.

Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specifically:

• Client and contact records are retained for the duration of our business relationship and for a reasonable period thereafter for administrative and legal purposes.
• Contact information obtained from publicly available sources for marketing purposes is removed from our records promptly upon an unsubscribe request or upon a reasonable determination that the information is no longer current or relevant.
• Records of consent and unsubscribe requests are retained as required to demonstrate compliance with CASL.

Do We Disclose Information to Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, with the following exceptions:

• Course fulfillment: Upon purchase of an online course or program, your email address is shared with our course delivery platforms for the sole purpose of creating your course account and providing access to your purchased content.
• Service providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you – including software-as-a-service (SaaS) providers, web hosting providers, and email marketing platforms – may access personal data as necessary to deliver those services. These providers operate under their own terms of service and privacy policies. Some are located in the United States; please see the International Data Transfers section below for details.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. You may contact us to request a list of the providers we use.

International Data Transfers

Masterworks Coaching Group Inc. is based in British Columbia, Canada, and provides services within Canada and the United States. Personal information collected through our website and services may be transferred to and processed in Canada or the United States.

In the course of delivering our services, we use third-party software-as-a-service (SaaS) providers that may store or process personal data on servers located in the United States, including providers used for client relationship management, email communications, and online course delivery. Please be aware that the United States does not have a federal privacy law equivalent to Canada’s PIPEDA. These providers operate under their own terms of service and privacy policies, which we encourage you to review. We select providers that maintain established security and privacy practices; however, we do not have independent contractual agreements with these providers governing the handling of personal data beyond their standard terms of service.

Under PIPA BC and PIPEDA, Masterworks Coaching Group Inc. remains accountable for personal information in our possession or control, including information accessible by our service providers. You may contact us to request a list of the US-based providers we use at privacy [at] masterworkstraining [dot] ca.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Security Breach Notification

In the event of a breach of security safeguards involving personal information that poses a real risk of significant harm to an individual, Masterworks Coaching Group Inc. will notify affected individuals and report the breach to the Office of the Privacy Commissioner of Canada (OPC) and, where applicable, the BC Office of the Information and Privacy Commissioner (BC OIPC), as required under PIPEDA and BC’s PIPA. We maintain a record of all breaches of security safeguards as required by applicable law.

If you believe your personal information held by us has been compromised, please contact us immediately at privacy [at] masterworkstraining [dot] ca.

What Are Your Data Protection Rights?

Masterworks Coaching Group Inc. is committed to ensuring you are fully aware of your data protection rights. Every individual whose personal information we hold is entitled to the following:

The Right to Access

You have the right to request Masterworks Coaching Group Inc. for copies of your personal data. A reasonable fee may apply.

The Right to Rectification

You have the right to request that Masterworks Coaching Group Inc. correct any information you believe is inaccurate, or complete information you believe is incomplete.

The Right to Erasure

You have the right to request that Masterworks Coaching Group Inc. erase your personal data, under certain conditions.

The Right to Restrict Processing

You have the right to request that Masterworks Coaching Group Inc. restrict the processing of your personal data, under certain conditions.

The Right to Object to Processing

You have the right to object to Masterworks Coaching Group Inc.’s processing of your personal data, under certain conditions. This includes the right to object to receiving marketing communications at any time.

The Right to Data Portability

You have the right to request that Masterworks Coaching Group Inc. transfer the data we have collected to another organization, or directly to you, under certain conditions.

The Right to Lodge a Complaint

You have the right to file a complaint with a supervisory authority if you believe your personal information has not been handled in accordance with applicable privacy law:

• Office of the Privacy Commissioner of Canada (OPC): priv.gc.ca
• BC Office of the Information and Privacy Commissioner (BC OIPC): oipc.bc.ca

To exercise any of the above rights, please contact us. We will respond within 30 business days of receiving your request in accordance with PIPA BC.

Contact us at privacy [at] masterworkstraining [dot] ca, by calling 1-866-540-6982 , or by writing to us at PO Box 27082, Willow Park PO, Kelowna, BC, Canada V1P 1P1.

Cookies

Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour data. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How Do We Use Cookies?

Masterworks Coaching Group Inc. uses cookies to improve your experience on our website, including understanding how you use our site.

What Types of Cookies Do We Use?

Our website uses functionality cookies to recognize you and remember your previously selected preferences, such as language and location settings. A mix of first-party and third-party cookies may be used.

How to Manage Cookies

You can set your browser not to accept cookies. Visit allaboutcookies.org for instructions on how to manage or remove cookies from your browser. Please note that disabling cookies may affect the functionality of certain features on our site. [cookieyes.com]

Privacy Policies of Other Websites

The Masterworks Coaching Group Inc. website contains links to other websites. Our privacy policy applies only to our website. If you click on a link to another website, you should read their privacy policy.

Your Consent

By using our website, you consent to this Privacy Policy. Where your consent is required for specific processing activities – such as receiving marketing emails – we will obtain that consent separately and in accordance with applicable law. You may withdraw consent at any time by contacting us.

Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page and update the modification date. We encourage you to review this policy periodically to stay informed of how we protect your information.

This policy was last modified: May 25, 2026

Contact Us

If you have any concerns about how your privacy is protected at Masterworks Coaching Group Inc., please contact us:

• Email: privacy [at] masterworkstraining [dot] ca
• Phone: 1-866-540-6982
• Mail: PO Box 27082, Willow Park PO, Kelowna, BC Canada V1P 1P1